AFFORDABLE CONNECTIVITY PROGRAM
April 8, 2024
Dear Affordable Connectivity Program Customer,
This marks our third and final communication regarding the Affordable Connectivity Program (ACP), notifying you that your benefit will expire at the end of this month as the program will be ending.
Starting next month, there will be a notable increase in your May bill as the ACP discount will no longer be applicable to your Adams Cable Service account. This adjustment applies to all ACP recipients who choose to continue their internet service, as our standard pricing will be reinstated. The increase may amount to as much as $30.00
When you enrolled for the ACP discount with Adams Broadband, you agreed to maintain your subscription under the standard service policies after the conclusion of the ACP program. However, you do retain the option to cancel or modify your internet service plan. If you wish to proceed with any adjustments, we kindly ask that you contact us directly. Our representatives are available to assist you via phone at (570) 282-6121 or email at frontdesk@echoes.net, accessible seven days a week, 24 hours a day.
For more information regarding the conclusion of the ACP, we encourage you to visit http://www.AffordableConnectivity.gov and www.fcc.gov/acp. Additionally, for inquiries regarding your benefit, you can reach ACP Support at 877-384-2575.
Respectfully,
Adams Cable Service
Check Our Service Area
Carbondale, PA 18407
Customer Support 24/7
Office HoursMonday – Friday : 8:00AM – 4:30PM
Saturday : 8:00AM – 4:30PM
What Customers Are Saying
Ken came out to swap out a faulty modem box, but also checked connections, checked switches and wifi “stuff” and thoroughly made sure all is working well. Extremely polite gent. But that is what Adams Cable peeps are. Kudos to Ken
Customer service has been above and beyond. The installer was kind and explained what I needed to know in an understandable way. Great Employee. He represents Adams Cable very well.
This afternoon something different popped up on my TV screen and I didn’t know how to remove it. I called Adams and spoke with Beth and she calmly walked me through each step. Anytime time I have called for help, they are all very helpful, kind and knowledgeable.
We want to thank you for your outstanding service. When in Florida we have had to deal with Spectrum. They could learn a lot from you! After a lightning strike, we were left without phone, TV, or internet connection. I called your office the next morning and the tech arrived within the hour. The tech was fast and efficient and had us up and running in record time.